| Systems Support Specialist | Open Position |

Now accepting applications from qualified candidates for a Systems Support Specialist.This is an onsite position located in Lafayette, LA and offers competitive pay, excellent benefits, great company culture.

Job Description > Firefly Digital is looking for a friendly, technically minded individual with great people skills to serve as Systems Support Specialist. This person will manage all internal systems and provide support to both internal and client users.

We’re looking for candidates with the following qualities:

  • Self-motivated, responsive, and creative
  • Self-starter with the ability to work independently under minimal supervision
  • Responsible and reliable with sound judgment and decision-making skills
  • Professional attitude with effective written and verbal communication skills
  • Detail-oriented with excellent organization and prioritization skills
  • Excellent time management skills
  • Able to quickly learn new systems and propose opportunities for improvement

Job Duties (include but not limited to):

  • Manage and execute IT projects and maintenance tasks both internally and for clients
  • Manage Apache, Nginx and MySQL servers (dedicated and cloud)
  • Monitor and optimize system performance, including maintenance, testing, monitoring, alerting, and incident response
  • Setup, maintain, renew, and troubleshoot services for clients and internal users, including DNS, domain registration, SSL certificates, and email
  • Maintain and establish vendor relationships, evaluate expenses and new offerings, and manage vendor support tickets for services including Rackspace, Google, FreshDesk, Cloudflare
  • Schedule and delegate WordPress updates quarterly for each client
  • Coordinate the transfer of services for clients
  • Analyze technical needs and provide cost estimates for service upgrades
  • Train incoming team members on using internal systems and basic technical skills
  • Evaluate and provide technical training initiatives for staff

Qualifications > 

  • General understanding of online security and web safety
  • Familiarity with WordPress or Joomla CMS
  • Minimum two years experience with website management, web development, or server management
  • Experience with Linux servers, database administration, or cloud hosting
  • Ability to evaluate and troubleshoot any number of server, email, DNS, SSL, security and similar technical issues
  • Ability to respond efficiently during high-pressure incidents
  • Customer support experience preferred

Compensation & Benefits >

Compensation:

  • Salary based on experience

Generous Benefits Package:

  • Paid Holidays & Vacation
  • Health, Vision, Dental Packages, Life Insurance and additional supplemental policies offered

Firefly Digital, pioneers of the digital marketing era, has provided brilliant marketing, advertising, creative and digital services to clients since 1998. We have gained an unprecedented level of experience and expertise in everything from website development to traditional advertising and marketing, PR, mobile marketing, social media – virtually any and every type of marketing imaginable.

How to Apply > To apply for this position, please submit a cover letter, resume and references to [email protected]